Privacy policy.

Sinnlig Ltd ("Sinnlig", "we", "us", or "our") is committed to protecting and respecting your privacy. Discretion and confidentiality sit at the heart of everything we do, and that extends to how we handle your personal information. This policy explains what data we collect, how we use it, and the rights you have under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Sinnlig Ltd is a limited company registered in England and Wales. For the purposes of data protection law, we are the data controller responsible for your personal data.

Company registration number: 14056649

Registered address: 2nd Floor College House,

17 King Edwards Road,

Ruislip, London,

United Kingdom,

HA4 7AE

Contact for privacy matters: office@sinnligcleaning.com

2. Information We Collect

We may collect and process the following information:

  • Contact details you provide, such as your name, email address, telephone number, and postal address

  • Property and booking information needed to deliver our services, such as your address, access details, and service preferences

  • Correspondence you send us via our contact form, email, or social media

  • Booking and payment information when you arrange a service (we do not store full card details; payments are handled securely)

  • Marketing preferences, where you have chosen to hear from us

  • Technical data collected automatically through cookies and analytics, such as your IP address, browser type, and how you use our website

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide quotes

  • To arrange, deliver, and manage our cleaning and lifestyle services

  • To process bookings and payments

  • To maintain our records and manage our relationship with you

  • To send you marketing communications, where you have consented

  • To improve our website and services through analytics

  • To comply with our legal and regulatory obligations

4. Our Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract: to provide the services you have requested and manage bookings

  • Consent: for marketing communications and non-essential cookies, which you may withdraw at any time

  • Legitimate interests: to run and improve our business, provided your rights do not override these interests

  • Legal obligation: where we are required to keep records, for example for tax purposes

5. Confidentiality & Discretion

Discretion is fundamental to Sinnlig. We treat all client information, including addresses, access details, and personal preferences, with the strictest confidence. Our team is bound by confidentiality expectations, and we never share client details with third parties for their own marketing purposes.

6. Sharing Your Information

We do not sell your personal data. We may share it only where necessary with:

  • Trusted team members and vetted subcontractors who deliver services on our behalf, bound by confidentiality

  • Service providers who support our business, such as payment processors, booking systems, and IT providers

  • Professional advisers such as accountants, where required

  • Authorities or regulators where we are legally obliged to do so

7. Cookies & Analytics

Our website uses cookies and similar technologies to help it function and to understand how visitors use it. Essential cookies are necessary for the site to work. Non-essential cookies, including analytics, are only used with your consent, which you can manage or withdraw through your browser settings or our cookie banner. We may use analytics tools such as Google Analytics to gather anonymous statistics about website usage.

8. How Long We Keep Your Data

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Booking and financial records are generally kept for at least six years in line with UK tax requirements. Enquiry and marketing data is kept only as long as needed or until you ask us to remove it.

9. Your Rights

Under UK data protection law, you have the right to:

  • Be informed about how your data is used

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data in certain circumstances

  • Restrict or object to how we process your data

  • Data portability, where applicable

  • Withdraw consent at any time where we rely on it

To exercise any of these rights, please contact us at office@sinnligcleaning.com. We will respond within one month.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Access to client information is limited to those who need it to deliver our services.

11. Marketing

Where you have consented, we may send you updates, offers, and news about Sinnlig by email or social media. You can opt out at any time by clicking unsubscribe or contacting us directly. We will always respect your choice.

12. Complaints

If you have concerns about how we handle your data, please contact us first so we can put things right. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk.

13. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website, with the date it was last updated shown at the top.